Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with its original labels and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info.loveyourskiin@gmail.com. Please note that return shipping costs are the responsibility of the customer, unless the return is due to the product arriving damaged or defective.

If your return is accepted, we will send you a return shipping label, where applicable, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted under our voluntary return policy.

If you have any questions about returns, you can always contact us at info.loveyourskiin@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, customized products, and certain personal care products, including skincare products, where applicable hygiene or health protection exceptions apply.

Because LYS Flare Patch is a personal skincare product, used patches and hygiene-sealed products that have been opened after delivery may not be eligible for return where permitted by law.

We also cannot accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept voluntary returns of sale items or gift cards, except where required by applicable consumer laws.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is delivered within the European Union and you qualify for the statutory right of withdrawal, you have the right to cancel or return your order within 14 calendar days after receiving it, for any reason and without providing justification.

As with the conditions above, the item must be in the same condition that you received it: unused, with its original labels and in its original packaging. You will also need the receipt or proof of purchase.

For hygiene-sealed skincare products, the statutory right of withdrawal may not apply if the product has been unsealed after delivery and is unsuitable for return for health protection or hygiene reasons.

These conditions do not affect your mandatory consumer rights.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days, subject to any shorter mandatory statutory refund deadlines.

Please remember that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info.loveyourskiin@gmail.com.

IMPORTANT: Return and Refund Conditions

Return and Refund Policy – Love Your Skin

At Love Your Skin, we strive to provide high-quality skincare products and a satisfying shopping experience. We understand that situations may arise where a return is necessary, so below we outline the exact conditions and timeframes required to process a return.

1. Return Period

You have 15 calendar days from the delivery date of your order to request a return under our voluntary return policy.

The day of delivery counts as the first day of our voluntary return period.

Any request received after this period will not be accepted under our voluntary return policy.

Requests submitted within the timeframe that do not meet the conditions established in this policy may also be rejected.

These restrictions do not limit any applicable statutory consumer rights.

2. General Conditions

For a voluntary return to be accepted, the product must meet ALL of the following conditions:

• The product must be unopened, unused, and in its original packaging.

• The product must retain its original labels and intact hygiene seals.

• The product must include the receipt or proof of purchase.

⚠️ Important:

Love Your Skin reserves the right to reject voluntary returns if, upon inspection, the product is found to have been used, tampered with, or shows signs of wear.

Since LYS Flare Patch is a personal skincare product, patches that have been used or removed from their original hygiene-sealed packaging may not be eligible for return where the applicable hygiene exception applies.

This does not affect your statutory rights concerning defective or non-conforming products.

3. Products Damaged or Defective Upon Arrival

If your product arrives broken, damaged, or in poor condition, the following conditions apply to our initial damage-reporting procedure:

• You should notify us within 48 hours after delivery.

• You should provide clear photos and/or videos of the entire product and the damage, along with images of the external packaging.

• Whenever possible, photos should be taken before the product is handled or used.

• Once the issue has been verified, a replacement or refund will be offered at no additional cost, as appropriate.

⚠️ Important:

If sufficient evidence is not provided, we may request additional information to assess the issue.

Failure to report damage within 48 hours does not remove any statutory rights you may have regarding defective or non-conforming products.

4. Right of Withdrawal — 14 Days (EU)

If your order is delivered within the European Union and the statutory right of withdrawal applies, you have the right to withdraw from your purchase within 14 calendar days after delivery, for any reason, provided the product meets the applicable legal return conditions.

This right does not apply to hygiene-sealed products that are unsuitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

These restrictions do not affect your statutory rights regarding defective products.

5. Return Procedure

To request a return, please send an email to info.loveyourskiin@gmail.com and include:

• Order number

• Reason for the return, where applicable

• Photos/videos, when necessary

1. Once your return request has been reviewed and accepted, we will send you the return instructions and, in the case of defective products, a return shipping label where applicable.

2. Returns sent without prior authorization will not be accepted under our voluntary return policy.

This procedure does not restrict the exercise of any applicable statutory right of withdrawal.

6. Return Shipping Costs

The customer is responsible for return shipping costs in the case of voluntary returns or withdrawal, where permitted by applicable law.

Love Your Skin will cover the necessary return shipping costs in the case of a defective product that has been verified with supporting evidence, or where otherwise required by law.

7. Exclusions

We do not accept voluntary returns of:

• Perishable goods or personal care products that fall under applicable legal return exceptions.

• Customized or made-to-order items.

• Sale items or gift cards, where exclusion is legally permitted.

• Items without their original packaging or labels, or products that have been used, subject to applicable consumer laws.

For hygiene and safety reasons, LYS Flare Patch products that have been used or whose hygiene seals have been broken may not be eligible for return when the relevant legal hygiene exception applies.

These exclusions do not affect mandatory consumer rights regarding defective or non-conforming goods.

8. Refunds

Once the product has been received and inspected, we will inform you whether the return has been approved.

The refund will be issued to the original payment method within a maximum of 10 business days after approval, unless a shorter period is required by applicable law.

If the product does not meet the required conditions for a voluntary return, the return will be rejected, and the customer will be offered the option of having the item shipped back at their own expense.

This does not affect any mandatory statutory refund or consumer protection rights.

Brand: Love Your Skin
Product: LYS Flare Patch